Store policies, made simple.

Shipping & pickup

Australia-wide delivery

• Shipping is always $14.50 standard or $18 express for posted orders.
• When any order subtotal is over $200, shipping is $20 standard only and express is unavailable.
• Posted orders do not receive free shipping. Doreen pickup is the only free delivery option.

Delivery timeframes shown by the carrier are estimates and can be affected by weekends, public holidays and delays outside Hey Georgie's control. Tracking details will be provided where the selected service includes tracking.

Free Doreen pickup

Local pickup in Doreen, Victoria is free. Georgie will email you when your order is ready and provide the exact collection details. Please wait for that ready-for-pickup email before arriving.

Address checks

Please check your delivery details carefully before paying. If you notice a mistake, email georgiescraft@gmail.com as soon as possible. Once a parcel has been dispatched, changes might not be possible and extra delivery costs may apply.

Returns & refunds

If something is wrong

If an item arrives damaged, is faulty, is not as described or the wrong item was supplied, contact Georgie with your order details and photos where helpful. Hey Georgie will provide the remedy required under the Australian Consumer Law, which may include a repair, replacement or refund depending on the issue.

Change of mind

Unused, unopened craft supplies in their original condition may be returned within 14 days of delivery after contacting Georgie first. Return postage for a change-of-mind return is paid by the customer, and the original delivery charge is not refundable.

Personalised and custom items

Custom or personalised products cannot be returned for change of mind once production has started. This does not limit your rights if the product is faulty, damaged or does not match the agreed design.

To start a return, email georgiescraft@gmail.com before sending anything back.

Privacy

Information collected

Hey Georgie may collect the details needed to respond to an enquiry or complete an order, including your name, email, phone number, delivery address, order details, custom mouse-pad images and messages you send. This website also stores your cart on your device so it is still there if you return later.

How information is used

Your information is used to process and deliver orders, arrange pickup, provide customer support, prevent misuse and meet legal or record-keeping obligations. Hey Georgie does not sell your personal information.

Custom mouse-pad images

Images attached for custom mouse pads are stored securely for the purpose of making and supporting that order. Upload only an image you have permission to use and avoid including unnecessary private information.

Service providers

Relevant details may be shared with trusted services only where needed, including Square for secure payment processing, delivery carriers and website or email providers. Full card details are handled by Square and are not stored by this website.

Square Instant Profiles

Square's Instant Profiles feature is enabled for Hey Georgie. When you complete a transaction, Square may automatically create a profile for you in Hey Georgie's Square Customer Directory. If you later pay using the same card, Square may recognise the profile and add the new transaction details to it. Hey Georgie may use this profile to identify your orders, provide customer support and keep accurate transaction records. Payment-card information is processed and protected by Square; this website does not receive or store your full card number.

Your questions or requests

To ask what information Hey Georgie holds about you, request a correction or raise a privacy concern, email georgiescraft@gmail.com.

Store terms

• All prices are shown in Australian dollars.
• Products, colours and quantities are subject to availability.
• Screen settings can make product colours look slightly different from the physical item.
• An order is accepted when payment is confirmed. If an item becomes unavailable after payment, Georgie will contact you to arrange a suitable replacement or refund.
• Personalised lollipops and chocolates require at least seven days' notice. A $5 mockup includes up to three edits for one design. Other custom work begins after the design, price and timing have been agreed.
• Hey Georgie's branding, photographs and original designs may not be copied or used commercially without permission.

Nothing in these terms excludes or limits rights that cannot be excluded under Australian law.